The Conflict Resolution Techniques course provides students with a comprehensive understanding of conflict dynamics, resolution strategies, and the skills needed to effectively mediate and facilitate negotiations. Through theoretical foundations, practical exercises, and case studies, students will develop the necessary knowledge and skills to navigate and resolve conflicts in various personal and professional settings.

Who should take this course?

Managers, team leaders and supervisors who want to add practical knowledge around conflict resolution to their skill set

Course Details:

• Self paced so students can complete at their own pace.
• Course consists of 6 modules
• Completers of this course will receive a Certificate of Completion from Jackson College.
• The course is instructor faciliated. Students assignments and discussion posts will be graded.

Estimated time to complete: 6 hours

How to register:

1. Current JC Students and Employees: If you already have a Jackson College student ID and email account, click on "Enroll Now", choose “Already have an account? Sign in here”, choose "Student & Employee Login" and follow the prompts to checkout.
2. Guest Login: If you don't have a Jackson College student ID and email account, please click on “Enroll Now”, fill in the information and click on “Register New Account”, and follow the prompts to checkout.
   1. When logging in after your account is created as a Guest, click "Guest Login" when prompted to sign in.

This course is taught by a local instructor! Check out her bio below…

Instructional Designer, Author, and Instructor

Sonja has a vast range of experience in various fields. Her expertise includes instructional design, training, and adjunct professorship, particularly emphasizing accessibility, diversity, equity, and belonging at Jackson College. She possesses skills in conflict resolution techniques and holds a Ph.D. in Education: Instructional Design and Technology, a Canvas Educator Certificate, a Trauma-Informed Expressive Artist, and a Certified Mediator through Southeastern Michigan Dispute Resolution Services. As the Executive Director of Tranquil Parenting, Sonja's research has gained recognition through presentations during Research Week at Liberty University and articles published in both Her and Michigan Parent. Her current Ph.D. research in education delves into the correlation between effective instructional design and technology and the successful outcomes of adult learners living with tension and complex PTSD. This research has resulted in development of the Transformative Mindset Instructional Design (TMID) model.

REFUND POLICY:

A full refund will be given to students/participants who do not log any hours in the class.

Questions? Contact Brittney Maske at MaskeBrittneM@jccmi.edu.

Sponsored by CCE